Technology Information Hub

NOTE: For the purposes of this step, your program manager has created a Facebook account with their First name, then the word “Pod,” then their last name. Please reach out to your program manager if you have any questions.

It is crucial we be provided administrator access to your business Facebook page. With full control over your page, we can better optimize our advertising efforts. Business manager, partial access, or other permissions don’t allow us to do this.

Before you are able to make us an administrator of your Facebook page we first need to make a friend connection on Facebook. You will be making friends with your program manager’s company account named ‘Firstname Pod Lastname’.

Note: To complete the steps below you are required to be a current administrator of your company’s Facebook page.

Step 1: Log in to your own personal Facebook account.

Step 2: Add my company administrative account as a friend by searching for your program manager’s “Firstname Pod Lastname” and add me as a friend.

Step 3: “Switch In” to your page by navigating to the top right corner, selecting your profile picture, clicking “See all profiles,” and selecting your practice’s page.

Step 4: After you’ve switched in to your practice’s page, navigate to the business page by clicking on your business name in the top left corner, under the search bar.

Optional Step 5: If you do not see a menu on the left-hand scroll bar on your business page, look for a button that says “Manage” below your cover photo on the right – select it.

Step 6: On the left scroll bar menu, select Meta Business Suite.

Step 7: Once redirected to Meta Business Suite, click “All Tools” from the left-hand side menu.

Step 8: From the menu that pops open, select “Page Settings” which you will see on the right side under “Manage.”

Step 9: Once redirected to a new page, click “New Pages Experience” from the left-hand menu and click “Add New” at the top of the page, for “People with Facebook access.”

Step 10: Search for your program’s manager’s “Firstname Pod Lastname” Facebook account, add, and hit the slider that “Allow this person to have full control.”

Step 11: Enter your password.

Step 12: Conduct the same process outlined above searching for Kevin Pod Wilhelm, our Master account.

Step 13: Kevin will accept your request and support the final setup of administrator access.

If you do not currently have a Facebook Business Page, we request that you create one. To do so, please follow these steps:

Step 1: Log in to your Facebook account

Step 2: On the left side, select Pages

Step 3: On the left side, select Create New

Step 4: Enter the information prompted by the page creation portal

If you have an existing Instagram account, please provide your program manager with your Instagram Username and Password.

If you do not have an existing Instagram account you will need to create a new account and provide us the Username and Password. To do so, please follow the steps below.

• From your desktop or mobile phone go to Instagram.com
• Select Sign Up
• Fill in Information (email address, business name, account name, and password) and click sign up.
  • Please note that you cannot have any spaces in the account name.
  • To create a space or to localize your account, you can add an underscore ( _ ) or your own location-based letters (ex: yyc) if your desired account name is taken
• Once your account is set up, please provide me with your Instagram username and password.